A grieving son has accused Apple of having an 'utter lack of understanding and discretion' after the company refused to unlock his dead mother’s iPad - and asked for written permission from her.
Grant, 26, from London, became the co-executor of his mother Anthea
Grant’s will and estate with his brother Patrick when she passed away
from breast cancer, aged 59, earlier this year.
said his mother enjoyed playing games on the iPad after her husband
died in 2010 and said she liked its raft of new security measures since
updating to iOS7.
when the brothers contacted Apple following their mother’s death on
January 19, they were told they would need 'written permission' from
their mother to access the account.
his blog, named Mustn’t Grumble, Josh wrote: ‘Unfortunately in her
dying days she didn’t think to tell us her Apple ID password. Funnily
enough, I think she had bigger things to worry about.
‘Patrick and I were named co-executors of the will and found ourselves responsible for mum’s estate.
'A tiny piece of that estate is her iPad, which my brothers and I agreed could go to Patrick.
‘In order to clear mum’s account from the iPad and set Patrick’s up they have asked for written permission from mum.’
reiterating to Apple that their mother had passed away, Josh said the
tech giant asked to see copies of her death certificate, will and a
letter from the family’s solicitor.